This Privacy Policy explains how Naari Safar collects, uses, stores, and protects personal information from clients, women tour organizers, and visitors who use our platform and services.

1. Information We Collect

1.1 Personal Information

• Name, email, phone number, address
• Date of birth / age
• Emergency contact details
• Travel preferences or special requests
• ID proof details if required by an Organizer
• Payment-related information (processed via secure third-party gateways)

1.2 Organizer Information

• Identity and business details
• Tour descriptions, pricing, and policies
• Bank account details for payouts

1.3 Technical Information

• Device information
• Browser type and IP address
• Cookies and usage analytics

2. How We Use Your Information

• Facilitate communication between Clients and Organizers
• Process bookings and payments
• Improve platform performance
• Ensure user safety and verification
• Provide customer support
• Send necessary notifications or updates

We do not sell personal data.

3. Sharing of Information

• Organizers (for booking fulfillment)
• Payment gateway providers
• Law enforcement, if legally required
• Service providers supporting our platform

All third parties are required to follow reasonable security practices under the Information Technology Act, 2000.

4. Data Security

We use administrative, technical, and physical safeguards to protect data. However, no online system is 100% secure, and users use the platform at their own risk.

5. Retention

Personal data is retained as long as necessary for booking, legal, and operational purposes.

6. Cookies

Naari Safar uses cookies to improve user experience, analytics, and functionality. Users may disable cookies, but some features may not function properly.

7. User Rights

• Access to their data
• Correction of inaccurate information
• Deletion of personal information (unless legally required)
• Withdrawal of consent for processing

Requests can be sent to: support@naarisafar.ca

8. Third-Party Links

Naari Safar is not responsible for the privacy practices of external websites linked from our platform.

9. Policy Updates

We may update this policy from time to time. Continued use of the platform indicates acceptance of changes.

1. Role of Naari Safar

Naari Safar acts as an intermediary and does not control tour cancellations or refunds. All refunds are processed according to the Organizer’s policy.

2. Client Cancellations

Cancellations must be sent in writing to both the Organizer and Naari Safar. Refunds depend entirely on the Organizer’s stated policy.

3. Organizer Cancellations

If an Organizer cancels due to operational issues, weather, safety, low participation, or political disturbances, they must provide either a full refund or an alternative tour option.

4. No-Shows

Clients who fail to join the tour on time are treated as no-shows. No refunds apply unless permitted by the Organizer.

5. Force Majeure

Events beyond control (floods, earthquakes, strikes, pandemics) are handled as per the Organizer’s policy.

6. Payment Processing

Refunds may take 7–21 business days depending on banking channels and Organizer processing time.

7. Dispute Assistance

Naari Safar may help mediate disputes but cannot enforce refunds.